Tatiana Uklist

Technical Program Manager | Customer Success | Systems Builder

📍 Houston, TX | ✉️ [email protected] | 🌐 tatianauklist.org | 🔗 linkedin.com/in/tatianauklist

Summary

Customer-facing technical program manager with 4+ years experience in cybersecurity operations and enterprise client engagements. Subject matter expert for live hacking events, serving as technical advisor to Fortune 500 security teams throughout the engagement lifecycle. Expertise in technical troubleshooting, integration support, stakeholder management, and escalation coordination. Built operational automation reducing manual work by 75%. Developing SQL and Python proficiency; pursuing GCP Associate Cloud Engineer certification.

Professional Experience

Technical Program Manager & Customer Solutions Lead, Live Hacking Events

Bugcrowd | 2022 – Present

• Serve as technical point of contact and subject matter expert for enterprise security teams during live hacking engagements, partnering with sales engineers on proposal development, technical scoping, and feasibility assessment for Fortune 500 clients
• Manage customer relationships throughout engagement lifecycle from initial consultation through post-event debriefs; proactively identify blockers, set expectations, and course-correct when issues arise
• Troubleshoot complex technical issues in real-time including platform access problems, integration failures, and onsite escalations during live events; systematically diagnose root causes and coordinate with engineering teams for resolution
• Built end-to-end operational framework transforming ad-hoc event delivery into repeatable, scalable process with defined workflows, approval criteria, and cross-functional handoffs

Program Manager

World Affairs Council of Greater Houston | July 2021 – January 2022

• Managed technical production for educational programs featuring subject matter experts, ensuring reliable live streaming infrastructure, AV systems, and attendee experience for socially relevant content
• Troubleshot technical issues during live events, maintaining program continuity and professional delivery for high-profile speakers and audiences

Program Manager, International Experiences

Cornell Hillel | 2019 – 2021

• Built virtual program operations infrastructure in 2 weeks when COVID-19 eliminated traditional platforms, achieving 82% participant retention by rapidly designing processes, workflows, and digital systems from scratch